{"id":1339,"date":"2025-06-20T12:26:11","date_gmt":"2025-06-20T12:26:11","guid":{"rendered":"https:\/\/phytoiva.eu\/?page_id=1339"},"modified":"2025-08-13T11:57:05","modified_gmt":"2025-08-13T11:57:05","slug":"retours-et-remboursements","status":"publish","type":"page","link":"https:\/\/phytoiva.eu\/fr\/retours-et-remboursements\/","title":{"rendered":"Retours et remboursements"},"content":{"rendered":"<p>Date d'entr\u00e9e en vigueur : 12 juin 2024<\/p>\n\n\n\n<p>Au <strong>Phytoiva<\/strong>Votre satisfaction est notre priorit\u00e9. Si vous n'\u00eates pas satisfait de votre achat, nous sommes l\u00e0 pour vous aider.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-return-eligibility\">1. \u00c9ligibilit\u00e9 au retour<\/h3>\n\n\n\n<p>Vous pouvez demander un retour dans un d\u00e9lai de <strong>14 jours<\/strong> de la r\u00e9ception de votre commande.<br>Si vous n'\u00eates pas satisfait, m\u00eame apr\u00e8s avoir ouvert le produit, nous vous offrons une garantie de remboursement. <strong>Garantie de satisfaction de 30 jours<\/strong> sur certains articles.<\/p>\n\n\n\n<p><strong>Pour \u00eatre \u00e9ligible :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L'article doit \u00eatre dans son emballage d'origine (pour les retours non ouverts).<\/li>\n\n\n\n<li>Vous devez fournir une preuve d'achat (num\u00e9ro de commande ou courriel de confirmation).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-how-to-request-a-return\">2. Comment demander un retour<\/h3>\n\n\n\n<p>Pour entamer la proc\u00e9dure de retour, envoyez un courriel \u00e0 notre \u00e9quipe d'assistance \u00e0 l'adresse suivante :<br>\ud83d\udce7 <strong><a>contact@phytoiva.eu<\/a><\/strong><\/p>\n\n\n\n<p>Veuillez inclure :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Votre nom complet<\/li>\n\n\n\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Motif du retour<\/li>\n\n\n\n<li>Si l'article n'a pas \u00e9t\u00e9 ouvert ou s'il a \u00e9t\u00e9 ouvert mais n'est pas satisfaisant<\/li>\n<\/ul>\n\n\n\n<p>Nous vous enverrons des instructions dans un d\u00e9lai de 1 \u00e0 2 jours ouvrables.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-refunds\">3. Remboursements<\/h3>\n\n\n\n<p>Une fois que nous avons re\u00e7u votre article (ou confirm\u00e9 qu'il peut \u00eatre retourn\u00e9), nous prenons les mesures suivantes<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contr\u00f4ler et approuver le retour<\/li>\n\n\n\n<li>Le remboursement est effectu\u00e9 dans un d\u00e9lai de 5 \u00e0 7 jours ouvrables par le biais du mode de paiement initial.<\/li>\n<\/ul>\n\n\n\n<p><strong>Remarque :<\/strong><br>Les frais d'exp\u00e9dition ne sont pas remboursables. Les remboursements ne s'appliquent qu'au co\u00fbt du produit, sauf si le retour est d\u00fb \u00e0 une erreur de notre part.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-return-shipping\">4. Exp\u00e9dition de retour<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les frais de retour sont \u00e0 la charge du client, sauf si le produit est d\u00e9fectueux ou incorrect.<\/li>\n\n\n\n<li>Nous recommandons d'utiliser une m\u00e9thode d'exp\u00e9dition avec suivi.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-non-returnable-items\">5. Articles non retournables<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cartes-cadeaux<\/li>\n\n\n\n<li>Articles en vente marqu\u00e9s comme d\u00e9finitifs<\/li>\n\n\n\n<li>Les produits ouverts sont retourn\u00e9s apr\u00e8s 30 jours (sauf s'ils sont couverts par une garantie de satisfaction).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-damaged-or-incorrect-items\">6. Articles endommag\u00e9s ou incorrects<\/h3>\n\n\n\n<p>Si votre article est arriv\u00e9 endommag\u00e9 ou si vous avez re\u00e7u le mauvais produit, veuillez nous contacter imm\u00e9diatement \u00e0 l'adresse suivante <strong><a>contact@phytoiva.eu<\/a><\/strong> avec une photo. Nous ferons le n\u00e9cessaire dans les plus brefs d\u00e9lais.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-7-your-rights\">7. Vos droits<\/h3>\n\n\n\n<p>Cette politique est conforme \u00e0 la directive europ\u00e9enne sur les droits des consommateurs. Il se peut que vous disposiez de droits suppl\u00e9mentaires en vertu de votre l\u00e9gislation locale.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Merci d'avoir choisi Phytoiva.<\/strong><br>Nous sommes l\u00e0 pour soutenir votre bien-\u00eatre - avec des produits et un service en lesquels vous pouvez avoir confiance. \ud83c\udf3f<\/p>\n\n\n\n<p><\/p>\n\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>Effective Date: 12 June 2024 At Phytoiva, your satisfaction is our priority. If you&#8217;re not happy with your purchase, we&#8217;re here to help. 1. Return Eligibility You may request a return within 14 days of receiving your order.If you&#8217;re not satisfied \u2014 even after opening the product \u2014 we offer a 30-day satisfaction guarantee on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-1339","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Returns and Refunds | Phytoiva<\/title>\n<meta name=\"description\" content=\"\u201cReturn unopened Phytoiva products within 14 days for a full refund to your original payment method. 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