{"id":1339,"date":"2025-06-20T12:26:11","date_gmt":"2025-06-20T12:26:11","guid":{"rendered":"https:\/\/phytoiva.eu\/?page_id=1339"},"modified":"2025-08-13T11:57:05","modified_gmt":"2025-08-13T11:57:05","slug":"ruckgabe-und-ruckerstattung","status":"publish","type":"page","link":"https:\/\/phytoiva.eu\/de\/ruckgabe-und-ruckerstattung\/","title":{"rendered":"R\u00fccksendungen und Erstattungen"},"content":{"rendered":"<p>Datum des Inkrafttretens: 12. Juni 2024<\/p>\n\n\n\n<p>Unter <strong>Phytoiva<\/strong>Ihre Zufriedenheit ist unsere Priorit\u00e4t. Wenn Sie mit Ihrem Kauf nicht zufrieden sind, sind wir f\u00fcr Sie da.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-return-eligibility\">1. R\u00fcckkehrberechtigung<\/h3>\n\n\n\n<p>Sie k\u00f6nnen eine R\u00fcckgabe innerhalb von <strong>14 Tage<\/strong> nach Erhalt Ihrer Bestellung.<br>Wenn Sie nicht zufrieden sind - auch nach dem \u00d6ffnen des Produkts - bieten wir Ihnen eine <strong>30 Tage Zufriedenheitsgarantie<\/strong> auf ausgew\u00e4hlte Artikel.<\/p>\n\n\n\n<p><strong>Sie m\u00fcssen f\u00f6rderf\u00e4hig sein:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Der Artikel muss in der Originalverpackung sein (bei unge\u00f6ffneten R\u00fccksendungen).<\/li>\n\n\n\n<li>Sie m\u00fcssen einen Kaufnachweis erbringen (Bestellnummer oder Best\u00e4tigungs-E-Mail).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-how-to-request-a-return\">2. Wie man eine R\u00fcckgabe beantragt<\/h3>\n\n\n\n<p>Um den R\u00fcckgabeprozess zu starten, senden Sie eine E-Mail an unser Support-Team:<br>\ud83d\udce7 <strong><a>contact@phytoiva.eu<\/a><\/strong><\/p>\n\n\n\n<p>Bitte angeben:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ihr vollst\u00e4ndiger Name<\/li>\n\n\n\n<li>Bestellnummer<\/li>\n\n\n\n<li>Grund f\u00fcr die R\u00fcckgabe<\/li>\n\n\n\n<li>ob der Artikel unge\u00f6ffnet oder ge\u00f6ffnet, aber nicht zufriedenstellend ist<\/li>\n<\/ul>\n\n\n\n<p>Wir melden uns innerhalb von 1-2 Werktagen mit Anweisungen bei Ihnen.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-refunds\">3. Erstattungen<\/h3>\n\n\n\n<p>Sobald wir Ihren Artikel erhalten haben (oder die Berechtigung zur R\u00fcckgabe best\u00e4tigen), werden wir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pr\u00fcfen und Genehmigen der R\u00fcckkehr<\/li>\n\n\n\n<li>R\u00fcckerstattung auf Ihre urspr\u00fcngliche Zahlungsmethode innerhalb von 5-7 Werktagen<\/li>\n<\/ul>\n\n\n\n<p><strong>Anmerkung:<\/strong><br>Die Versandkosten sind nicht erstattungsf\u00e4hig. Die R\u00fcckerstattung gilt nur f\u00fcr die Produktkosten, es sei denn, die R\u00fcckgabe ist auf einen Fehler unsererseits zur\u00fcckzuf\u00fchren.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-return-shipping\">4. R\u00fccksendung<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Der Kunde ist f\u00fcr die R\u00fccksendekosten verantwortlich, es sei denn, das Produkt war defekt oder falsch.<\/li>\n\n\n\n<li>Wir empfehlen die Verwendung einer verfolgbaren Versandart.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-non-returnable-items\">5. Nicht zur\u00fccknehmbare Artikel<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Geschenkkarten<\/li>\n\n\n\n<li>Als endg\u00fcltig gekennzeichnete Verkaufsartikel<\/li>\n\n\n\n<li>Ge\u00f6ffnete Produkte, die nach 30 Tagen zur\u00fcckgeschickt werden (es sei denn, sie fallen unter die Zufriedenheitsgarantie)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-damaged-or-incorrect-items\">6. Besch\u00e4digte oder fehlerhafte Artikel<\/h3>\n\n\n\n<p>Wenn Ihr Artikel besch\u00e4digt ankommt oder Sie ein falsches Produkt erhalten haben, kontaktieren Sie uns bitte umgehend unter <strong><a>contact@phytoiva.eu<\/a><\/strong> mit einem Foto. Wir werden es so schnell wie m\u00f6glich in Ordnung bringen.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-7-your-rights\">7. Deine Rechte<\/h3>\n\n\n\n<p>Diese Richtlinie steht im Einklang mit der EU-Richtlinie \u00fcber Verbraucherrechte. M\u00f6glicherweise haben Sie nach Ihren \u00f6rtlichen Gesetzen zus\u00e4tzliche Rechte.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Vielen Dank, dass Sie sich f\u00fcr Phytoiva entschieden haben.<\/strong><br>Wir sind hier, um Ihr Wohlbefinden zu unterst\u00fctzen - mit Produkten und Service, denen Sie vertrauen k\u00f6nnen. \ud83c\udf3f<\/p>\n\n\n\n<p><\/p>\n\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>Effective Date: 12 June 2024 At Phytoiva, your satisfaction is our priority. If you&#8217;re not happy with your purchase, we&#8217;re here to help. 1. Return Eligibility You may request a return within 14 days of receiving your order.If you&#8217;re not satisfied \u2014 even after opening the product \u2014 we offer a 30-day satisfaction guarantee on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-1339","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Returns and Refunds | Phytoiva<\/title>\n<meta name=\"description\" content=\"\u201cReturn unopened Phytoiva products within 14 days for a full refund to your original payment method. 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